Privacy Policy

1. Who We Are

Maison Jasmin

Legal Business Name: [LEGAL COMPANY NAME]

Address: [BUSINESS ADDRESS]

Email: [PRIVACY EMAIL]

Phone: [PHONE]

2. Information We Collect

Depending on how you use our services, we may collect:

Customer Information

• Full name
• Telephone number
• Email address
• Delivery address
• Billing information
• Account information

Recipient Information

When you send flowers to another person, we may collect information necessary to complete the delivery, including:

• Recipient name
• Recipient telephone number
• Delivery address
• Hotel, business, office, or other destination information
• Delivery instructions

Please only provide information necessary for completing the order.

Order Information

We may collect:

• Products purchased
• Order date and time
• Delivery details
• Personalized messages
• Payment status
• Customer-service communications

Technical Information

When you use our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website activity
• Technical logs

3. How We Use Personal Information

We may use personal information to:

• Process orders;
• Deliver flowers;
• Process payments;
• Contact customers about orders;
• Contact recipients when necessary to complete deliveries;
• Provide customer support;
• Process refunds;
• Prevent fraud;
• Maintain website security;
• Improve our services;
• Maintain business records; and
• Comply with legal obligations.

Under Tunisian law, personal-data collection must be for lawful, determined, and explicit purposes, and processing must remain within the necessary limits of those purposes. Tunisie - Legal Databases

4. Marketing Communications

If Maison Jasmin wishes to send promotional communications, we will use the consent and other procedures required by applicable law.

You may request that we stop sending promotional communications by contacting:

[PRIVACY EMAIL]

Tunisian data-protection law specifically provides individuals with the ability to oppose communication of their personal data to third parties for advertising purposes. Tunisie - Legal Databases

5. Sharing Personal Information

We may share information that is necessary to provide our services with service providers such as:

• Delivery personnel;
• Payment processors;
• Website hosting providers;
• IT providers;
• Customer-support providers;
• Email or messaging providers;
• Accounting providers; and
• Professional advisers.

We may also disclose information when required by applicable law or lawful governmental request.

We do not sell your personal information as a commercial product.

6. Payment Information

Payments may be processed through third-party payment providers.

When you make a payment through a third-party payment processor, your payment information may be processed directly by that provider according to its own privacy policy and security practices.

Maison Jasmin does not intentionally store complete payment-card information unless necessary and legally permitted.

7. Cookies

Our website may use cookies and similar technologies to:

• Operate essential website functions;
• Remember preferences;
• Analyze website usage;
• Improve website performance; and
• Measure marketing activity.

Where applicable law requires consent for non-essential cookies or similar technologies, we will request the appropriate consent.

8. Data Security

Maison Jasmin takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Tunisian Law No. 2004-63 requires appropriate precautions to protect personal data and prevent unauthorized access, alteration, or consultation. Tunisie - Legal Databases

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

Maison Jasmin retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing orders;
• Providing customer support;
• Accounting;
• Legal obligations;
• Fraud prevention; and
• Resolving disputes.

Tunisian law contains specific requirements concerning destruction of personal data when the applicable retention period has expired or when the data is no longer necessary for the purpose for which it was collected. Tunisie - Legal Databases

10. Your Rights

Subject to applicable law, you may have rights concerning personal information held by Maison Jasmin, including rights relating to access, correction, and opposition.

To make a privacy request, contact:

[PRIVACY EMAIL]

We may need to verify your identity before processing certain requests.

11. International Transfers

Some of our technology or service providers may process or store information outside Tunisia.

Tunisian law contains specific requirements concerning transfers of personal data outside Tunisia. The INPDP states that transfers abroad require the applicable declaration and authorization procedures. INPDP

Maison Jasmin will only make international transfers in accordance with applicable Tunisian requirements.

12. Children's Information

Our services are not specifically directed toward children.

We do not knowingly collect unnecessary personal information from children.

If you believe that a child has provided personal information to us improperly, contact:

[PRIVACY EMAIL]

13. Third-Party Websites

Our website may contain links to third-party websites.

Maison Jasmin is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

Maison Jasmin may update this Privacy Policy periodically.

The latest version will be posted on our website with the applicable "Last Updated" date.

15. Contact

Maison Jasmin

Address: [BUSINESS ADDRESS]

Email: [PRIVACY EMAIL]

Phone: [PHONE]