Refund & Cancellation Policy

1. Cancelling an Order

If you need to cancel an order, contact us as soon as possible:

Phone/WhatsApp: [PHONE]

Email: [EMAIL]

We will make reasonable efforts to accommodate cancellation requests received before the order has been prepared.

Once an arrangement has been prepared, dispatched, or delivered, cancellation may no longer be possible except where required by applicable law.

2. Refunds

Where a refund is approved, the refund amount will depend on the circumstances of the order.

Potential remedies may include:

• Full refund
• Partial refund
• Replacement flowers
• Store credit
• Other appropriate remedy

3. Damaged Flowers

If your flowers arrive substantially damaged, contact Maison Jasmin as soon as reasonably possible.

Please provide:

• Order number
• Photographs of the flowers
• Photographs of the packaging
• Description of the problem

This allows us to investigate the issue and determine an appropriate remedy.

4. Incorrect Flowers

If you receive a product that is materially different from what you ordered, contact us as soon as possible.

Where the issue is confirmed, Maison Jasmin may provide replacement flowers, a refund, partial refund, or another appropriate remedy.

5. Natural Variation

Flowers are natural products.

Minor differences in:

• Color
• Size
• Shape
• Bloom stage
• Foliage
• Arrangement

do not necessarily qualify for a refund.

Our photographs are intended to represent the overall style and appearance of the product.

6. Substitutions

If a specific flower or component is unavailable, Maison Jasmin may substitute it with a comparable item of similar quality and value.

A reasonable substitution does not automatically qualify for a refund.

7. Failed Delivery

A failed delivery caused by:

• Incorrect address;
• Incorrect phone number;
• Incorrect recipient information;
• Recipient unavailability; or
• Customer-provided delivery instructions that prevent delivery

may not qualify for a refund.

An additional delivery charge may apply if another delivery attempt is requested.

8. Refund Processing

Approved refunds will be processed using the applicable payment method where reasonably possible.

The time required for a refund to appear may depend on the payment provider or financial institution.

9. Customer Complaints

If you have a complaint regarding an order, contact:

Maison Jasmin

Email: [EMAIL]

Phone/WhatsApp: [PHONE]

Please provide your order number and a description of the issue.

10. Legal Rights

Nothing in this Refund & Cancellation Policy is intended to remove or restrict any mandatory consumer rights that apply under Tunisian law.